FAQ

Q:How to start local recording?A:a) Open the "Camera Tool" application.b) Click the "Record" button on the interface, or short press the "Rec" button on the remote control, or long press the "Mute" button on the device for 3 seconds to start recording. The recording file will be saved to the Micro SD card.c) Repeat the same operation to stop recording.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to pair the remote controller?A：Long press the "OK" button and the "Volume -" button simultaneously on the remote control for about 5 seconds until the light flashes. After successful pairing, the light on the remote controller goes out. Please note that after successful pairing for the first time, you can press any key on the remote control each time the device starts to automatically pair it.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Why can't I enter Standalone Mode after turning on?A:Please check if Kandao Meeting Ultra is connected to a computer via USB. If it is, Kandao Meeting Ultra will enter USB mode, and the device's screen will automatically open the camera settings page. To enter Standalone Mode, simply disconnect the USB connection.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to turn on Kandao Meeting Ultra?A：Kandao Meeting Ultra powers on when connected to a power source. There are two ways to connect it:1. Use a power cable to connect the Kandao Meeting Ultra's USB-C power port to the power adapter.2. Use an Ethernet cable to connect the Meeting Ultra's Ethernet port to a PoE-enabled router or switch.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to start a meeting in your video conferencing platform?A:After setting up your device, you can start your first meeting now! Follow the links below to start a meeting on your video conferencing platform with your Kandao Meeting Pro. If you don't see the platform you are using listed here, please ensure you are using a supported or tested video conferencing platform: BlueJeans  Webex by CiscoGoogle HangoutsGoogle MeetGoToMeeting (web browser platform)IBM Connections CloudRing Central (Powered by Zoom)Skype (Mac client)Skype (Windows client)Skype for Business (Mac client)Skype for Business (Windows client)SlackMicrosoft Teams on a MacMicrosoft Teams on WindowsZoom   (If you have any questions, please feel free to...

Q: How to start a meeting in Skype for Business on a Mac?A: To start a meeting in Skype on a Mac, follow the steps below:1. Plug your USB cable into the base of the Kandao Meeting Pro and into your computer.2. Plug in your Kandao Meeting Pro's power adapter and wait until the indicator is solid green.3. Open Skype.4. Select Skype on the top left corner of your screen.5. Select Preferences.6. Open the Audio/Video tab.7. Select Kandao Meeting Pro as your Microphone, Ringing, Speaker and Camera.8. Select File > New Conversation.9. Select your contacts and start the meeting.   (If you...

Q:How to start a meeting in IBM Connections Cloud on your Kandao Meeting ProA:1.Log in to IBM Connections Cloud Meetings2.Under Meeting Software, download the Meetings Plugin; if you are using Chrome, download the Chrome Extension for Meetings.3.Select Host Meeting, or enter a meeting ID and select Join Meeting.4.Select the Start Call icon on the top right corner of your screen.5.Ensure "Enable video for this session" is selected.6.Select Start call with my computer.7.Select More > Adjust Audio/Video Hardware.8.Select Kandao Meeting Pro as your Microphone, Speaker and Video Camera, then select OK.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to start a meeting in Skype for Business on Windows on your Kandao Meeting Pro?A:To start a meeting in Skype for Business on a Windows computer, please follow the steps below: 1.Plug your USB cable into the base of Kandao Meeting Pro and into your computer.2.Plug in the power adapter and wait until the indicator is solid green.3.In the main window of Skype for Business, click the Options icon on the top right.4.Select Audio Device from the menu on the left.5.Choose Kandao Meeting as your Audio device and click OK.6.Select Video Device from the menu on the left.7.Choose Kandao...

Q:How to start a meeting in Skype on Windows on your Kandao Meeting Pro?A:To start a meeting in Skype on Windows, follow the steps below. 1.Plug your USB cable into the base of Kandao Meeting Pro and into your computer.2.Plug in the power adapter and wait until the indicator is solid green.3.If setting up Skype for the first time, follow the steps below. If you have previously set up Skype, please skip to step 4.(1)When you open Skype, you will be prompted to set up your audio and video devices. Select Kandao Meeting Pro as your Speaker, Microphone and Video source.(2)Select Continue.(3)Select the...

Q:Recommended solutions for small, medium, and large roomsA:Small Rooms Size: Fits up to 5 people Smaller meeting spaces, like huddle rooms, meeting booths, or personal offices. Medium Rooms Size: Fits up to 9 people Medium-sized meeting spaces, like conference rooms with a standard, U-shaped, hollow-square, or crescent-style setup.Large Rooms Size: Fits up to 13 people Larger meeting spaces, like board rooms, classrooms, or halls.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)