Q:What should I do if I find that the video quality is poor?
A:
If you find the image quality is poor, please try switching to higher resolution. Some conferencing software may compress image quality or offer different image quality for paid and non-paid user accounts.
To check the image quality of the camera, watch/record the device video stream with the built-in camera or other videoplayers, like Potplayer, which does not compress the image quality. Remember to check the camera is clean and working normally.
Take Zoom as an example, enable the Full HD1080P video settings in the account management page, or contact Zoom customer service for assistance.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)