FAQ

1. Please check the USB data cable and it is recommended to use the USB data cable provided with the camera or another cable that meets USB 3.1 Gen2 (USB 10Gbps) specifications.   2. When connecting to your computer for file transfer, it is recommended to use the copy method instead of the cut method to achieve the maximum transfer speed. The transfer speed for videos and large files is approximately 200MB/s, while for photos and small files, it is about 120MB/s.   (If you have any questions in the usage, please feel free to contact our service team at...

Q:What should I do if screen mirroring is not working?A:1. Ensure that the 'Screen Mirroring' feature is enabled in the settings2. Ensure that the conferencing device and the device you want to mirror are on the same local network3. If you need to mirror files from within the device, ensure that the conferencing application is allowed to display over other apps  This prompt will appear the first time you attempt screen mirroring, or you can manually adjust it by following these steps:Go to Settings > Storage > Apps > Select the relevant conferencing software > Tap on the conferencing software...

Q:What devices are compatible with the HDMI IN port on the Kandao Meeting Ultra?A:Computers with HDMI Out support.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How much storage does one hour of in-device recording take up?A: An hour of 1080P video recording takes up about 4-5GB of memory. An hour of 4K video recording takes up about 24-28GB of memory.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Why are there only 4K and 1080P resolution options in Standalone Mode, but a 720P option is available when the camera is connected to a computer?A:In USB mode, the resolution switch function allows you to adjust the native resolution sent to the meeting software on your computer. Many popular meeting applications only support transmission at 720p or lower resolutions, so we've provided options for 720p, as well as 4K and 1080p to accommodate these limitations.In Standalone mode, the resolution setting you change affects the quality of the locally recorded video using the Camera Tool. We aim to deliver the best...

Q：Why is there a difference between the actual time and the time I selected, even though I chose the correct time zone?A:Some areas have different time zones for summer and winter.We suggest you go to **Timezone** - slide down to the bottom - **More** - **Select time zone** to select the right time for your location.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

 Q: Is the Auto Sleep function supported by Kandao Meeting Ultra?A：Not supported.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Why is speaker tracking sometimes slow?A：To avoid frequent shaking or switching of the screen, we highlight and display the speaker only after they have been speaking continuously for 3-5 seconds.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: Why does ghosting occur in the video when people move quickly?A： When HDR function is enabled, the system uses multi-frame synthesis to enhance the image's dynamic range, improving details in the meeting scene. However, fast-moving objects have significant displacement in multi-frame synthesis, resulting in ghosting. This is a feature of HDR function, not a camera malfunction. Disabling the HDR function will eliminate the ghosting.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Why are there no HDR and resolution switching options?A：The HDR and resolution switching options are hidden during meetings. They can be seen by opening the settings in the Camera Tool.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)