FAQ

Q:Why do monitors or lights in the video flicker? How to avoid this kind of situation?A:The flickering of ordinary lights/monitors is not visible to the naked eye but they do flicker rapidly. When the camera's frame rate exceeds the flicker frequency of the lights/monitors, it sometimes captures one frame as dark and another as bright, making the lights/monitors appear to flicker. It is recommended to turn off the HDR function in evenly lit meeting rooms and to turn it on in high-contrast scenes (such as meeting rooms with large windows and ample natural light).   (If you have any questions,...

Q:Can the resolution be switched during recording?A:No, it cannot. It is recommended to select either 4K or 1080p resolution before starting the recording.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Will the system remember the user-set parameters?A:Yes, it will. The system will remember the parameters set by the user in Standalone mode or USB mode, including smart mode, lock mode, 360° panoramic, shielded area, and video settings, and apply them to all meetings.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Does it support connecting to wireless mouse and keyboard?A:Yes, it does.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What are the specifications of the compatible adapter?A:Any adapter that supports 15V 3A is compatible.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Is the screen on the Kandao Meeting Ultra detachable?A:No, it is not detachable.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What does it mean when the blue light stays on?A：The camera is in use.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q：What does it mean when the green light stays on?A:The device has finished booting up and is ready for use.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What does it mean when the green light keeps flashing?A:The device is either booting up or updating firmware.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What specifications of SD card are recommended?A:Micro SD cards with FAT32 and exFAT formats are supported (up to 1TB).   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)