FAQ

Q: How to switch shooting modes? A: There are two ways to switch shooting modes: Tap the shooting mode icon at the bottom left of the screen to select the shooting mode.In preview mode, press the mode button briefly to switch the shooting mode.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q: Which shooting modes does it support?  A: The QooCam 3 Ultra supports two types of shooting modes: photo and video: Photo Mode includes:Panoramic PhotoInterval PhotoDNG8AEB (Automatic Exposure Bracketing) Mode Video Mode includes:Panoramic VideoTimelapseLoop Recording Users can choose different modes based on their requirements.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q: How to Update Camera Firmware? A: There are two methods to update the camera firmware: 1. Update via the QooCam 3 App① Download the QooCam 3 App from your mobile device's app store.② Follow the instructions displayed in the QooCam 3 App to connect the camera to your mobile device. If a new camera firmware is available, the QooCam 3 App will guide you through the installation process. 2. Update via QooCam 3 Ultra's Wireless Local Area Network (WLAN)① Go to the QooCam 3 Ultra camera settings and turn on "Network Connection - WLAN."② Select a secure and trusted...

Q: Does the camera support fast-charging chargers? What charger specifications does it need? A: It supports standard PD/QC power adapters. Please use a USB Type-C charger that supports PD/QC protocols, with an output power of 9V/2A or 5V/3A.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q: Can an external power source be connected while recording? A: Yes, an external power source using the PD (Power Delivery) or QC (Quick Charge) protocol (meeting the power supply requirements of 9V 2A / 5V 3A) can be used to power the QooCam 3 Ultra. When using external power, the camera can continue to operate even if the battery is removed, but we strongly recommend keeping the battery in the camera to prevent sudden power loss due to a loose external power cable or unstable power supply, which could result in file damage.Note: The camera is not dustproof or...

Q: What are the battery capacity and endurance of the camera? A: The QooCam 3 Ultra has a battery capacity of 2280mAh. In a laboratory environment: For video specifications of 10-bit 8K@24/25/30fps, 5.7K@50/60fps, 4K@100/120fps, and 180° single-lens mode 3.4K@100fps, it supports continuous recording for approximately 50 minutes.For video specifications of 10-bit 5.7K@24/25/30, and 180° single-lens mode 4K@50/60fps, it supports continuous recording for about 60 minutes.For video specifications of 10-bit 180° single-lens mode 4K@24/25/30fps, it supports continuous recording for about 100 minutes.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q: What is the distance range of the camera's Wi-Fi connection reach? A: The Wi-Fi control range can reach about 80 meters under ideal conditions.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q: What Could Be the Reasons QooCam 3 App Cannot Connect to the Camera? A: If QooCam 3 Ultra cannot connect to the QooCam 3 App, please follow these steps: 1. Ensure that the Wi-Fi, Bluetooth, and location services are enabled on the mobile device .2. Ensure that the QooCam 3 App is updated to the latest version.3. Ensure that the firmware of QooCam 3 Ultra is updated to the latest version.4. For Android phones, ensure that the QooCam 3 App has the following permissions enabled:① Bluetooth Permission: To obtain the device information from QooCam 3 Ultra for establishing a...

Q: How to Connect the Phone and Camera? Please search for the "QooCam 3" App in the app store on your mobile device or scan the QR code below to install the QooCam 3 App.You can connect the phone and camera using the following two methods: Method 1: Connect the mobile device to the QooCam 3 Ultra Camera Hotspot via the QooCam 3 App.Turn on the QooCam 3 Ultra camera and make sure that the "Network Connection - Camera Hotspot" setting is enabled in the camera settings.Enable Wi-Fi, Bluetooth, and Location Services on the mobile device.Open the QooCam 3 App,...

Q:  Does it Support Wi-Fi and Bluetooth Connections? A:  Yes, QooCam 3 Ultra supports Wi-Fi 6 (802.11a/b/g/n/ac/ax) and Bluetooth BLE 5.2. QooCam 3 Ultra uses Bluetooth to provide device information to the QooCam 3 app to establish a Wi-Fi connection with the phone. At the same time, QooCam 3 Ultra also supports connecting audio input devices via Bluetooth. Wi-Fi supports connection to wireless local area networks (WLAN).   (If you have any questions in the usage, please feel free to contact our service team at service@kandaovr.com)