FAQ

Q:Can the resolution be switched during recording?A:No, it cannot. It is recommended to select either 4K or 1080p resolution before starting the recording.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Will the system remember the user-set parameters?A:Yes, it will. The system will remember the parameters set by the user in Standalone mode or USB mode, including smart mode, lock mode, 360° panoramic, shielded area, and video settings, and apply them to all meetings.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Does it support connecting to wireless mouse and keyboard?A:Yes, it does.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What are the specifications of the compatible adapter?A:Any adapter that supports 15V 3A is compatible.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:Is the screen on the Kandao Meeting Ultra detachable?A:No, it is not detachable.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What does it mean when the blue light stays on?A：The camera is in use.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q：What does it mean when the green light stays on?A:The device has finished booting up and is ready for use.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What does it mean when the green light keeps flashing?A:The device is either booting up or updating firmware.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:What specifications of SD card are recommended?A:Micro SD cards with FAT32 and exFAT formats are supported (up to 1TB).   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to power off the device?A:1. In Standalone Mode, short press the "Power Button" on the device or remote control. The system will pop up a window asking for "Shutdown" or "Restart" options and start a countdown. Short press the "Power Button" again or press the "OK" button on the remote control to shut down the device.2. In USB Mode, the camera will remain active. To power off, disconnect the USB connection between the computer and the device, and then press the "Power Button" on the device or remote control.   (If you have any questions, please feel free to...