FAQ

Q:Recommended solutions for small, medium, and large roomsA:Small Rooms Size: Fits up to 5 people Smaller meeting spaces, like huddle rooms, meeting booths, or personal offices. Medium Rooms Size: Fits up to 9 people Medium-sized meeting spaces, like conference rooms with a standard, U-shaped, hollow-square, or crescent-style setup.Large Rooms Size: Fits up to 13 people Larger meeting spaces, like board rooms, classrooms, or halls.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)    

Q:How to start a meeting in Slack using your Kandao Meeting Pro?A:To start a meeting in Slack, follow the steps below:1.Plug your USB cable into the base of the Kandao Meeting Pro and into your computer.2.Plug in your Kandao Meeting Pro's power adapter and wait until the indicator is solid green.3.Select the participants you would like to meet with and type /call4.Select 'Settings' on the top left of the screen.5.Select Kandao Meeting Pro as your Microphone, Speaker and Video.6.Select 'Save' and start your meeting.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to start a meeting in Skype on a Mac?A：To start a meeting in Skype on a Mac, follow the steps below:1.Plug your USB cable into the base of Kandao Meeting Pro into your computer.2.Plug in your Kandao Meeting Pro's power adapter and wait until the indicator is solid green.3.Open Skype.4.Select 'Skype' on the top left corner of your screen.5.Select 'Preferences'.6.Open the 'Audio/Video' tab.7.Select 'Kandao Meeting Pro' under Microphone, Ringing, Speaker and Camera.8.Select 'File' > 'New Conversation'.9.Select your contacts and begin the meeting.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to start a meeting in GoToMeeting's browser platform on your Kandao Meeting Pro?A:Join a Meeting:1、Visit the GoToMeeting invitation.2、Enter your meeting ID. The meeting will begin once the organizer starts it.If prompted, select the Kandao Meeting Pro as your microphone and speakers and uncheck "Mute me when joining a meeting".3、Go to Settings on the right side of the screen.If you haven't selected a microphone and speaker yet, select Kandao Meeting Pro as your microphone and speaker from the Audio tab.4、Select Kandao Meeting Pro as your video source from the Webcam tab.5、Select "Share my Webcam" to begin sharing. Start a Meeting:1、Open...

Q:How to start a meeting in BlueJeans on your Kandao Meeting ProA:1、Plug your USB cable into the base of Kandao Meeting Pro, and into your computer.2、Plug in your Kandao Meeting Pro’s power adapter and wait until the indicator is solid green.3、Open BlueJeans.4、Either enter your Meeting ID to join a meeting, or select start personal meeting.5、If prompted, Select Computer Audio.6、Select Save and skip next time.7、Select the settings icon Change Camera/Microphone.8、Select Kandao Meeting Pro as your Camera, Microphone, and Speaker, and ensure they are turned on.9、Select Join Meeting.   (If you have any questions, please feel free to contact our service team...

1) By pressing the lock button on the remote control briefly or holding down the Mode button on the device, a small lock icon will appear at the bottom of the screen. (If mirror mode is enabled, the icon will be in the lower right corner; if mirror mode is not enabled, it will be in the lower left corner.) 2) At this point, you can control the movement of the screen within the divider frame left and right. If you cannot control it, it means that the remote control is in the mouse mode, and you should cancel the...

When Kandao Meeting Pro is in its default mode，rather than Screen Lock Mode, it intelligently recognizes faces and voices to smartly track the speaker, ensuring they are always prominently displayed in the center of the frame. This facilitates seamless face-to-face communication and enhances the efficiency of remote meetings.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Kandao Meeting Pro offers a variety of screen modes to suit different meeting scenarios for users: 1. Discussion Mode: The upper half of the screen displays a panoramic view, while the lower half showcases more participants, intelligently highlighting the speaker for in-depth discussions with remote attendees.   2. Global Mode: Provides a 360° panoramic view that captures all participants in the meeting room, giving a comprehensive view of everyone's status.3. Presentation Mode: Focuses the screen solely on the current speaker, allowing attendees to concentrate on the presenter's words. Ideal for structured presentations.4. Patrol Mode: Shows the current speaker on the...

Q: Why can't Zoom be used or updated?A: Go to Settings > Storage > click the Search icon on the upper right corner > type in Google Play Store and search > select Google Play Store > OPEN > search Zoom to do the update and see if it works.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: How much memory does an hour of in-camera recording consume?A: An hour of 1080p video recording takes up about 4-5 GB of memory.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)