FAQ

Q: Why can't I edit the footage from the camera on a Mac system?  A: When connecting the QooCam 3 Ultra to a Mac system, you need to use the "Android File Transfer" tool to transfer files in MTP mode. In this mode, files stored in the camera and on the SD card cannot be directly played with a video player or imported into QooCam Studio for editing. You must first copy the footage to your local hard drive. If you prefer to use the SD card as a standard USB storage device, it's recommended to remove the SD card and...

Q: How can I transfer files from the camera's internal storage and external SD card of QooCam 3 Ultra? A: QooCam 3 Ultra supports connecting to a computer to directly read both internal and external storage.For Mac systems:You can use a tool called "Android File Transfer" to export QooCam 3 Ultra footage to your Mac. This handy software will help you transfer files between QooCam 3 Ultra and your Mac. You can download it from this link: https://v3.kandaovr.com/resource/kandao/app/2024/08/01/16/21/13/AndroidFileTransfer.dmg and follow the software's instructions to easily export your footage.   (If you have any questions in the usage, please feel free...

Q: What Should I do If The Camera Does Not Recognize the SD Card? A: When the camera fails to recognize the SD card, you can try the following solutions:Use a computer to format the micro SD card to exFAT format.The performance of the micro SD card may degrade over time, affecting the camera's ability to save media files. Consider replacing the SD card to resolve this issue. Generally, we recommend using a microSD card with a read/write speed of UHS-I Class 3 (U3) or higher.   (If you have any questions in the usage, please feel free to contact...

Q: What are the micro SD cards available to QooCam 3 Ultra? A: QooCam 3 Ultra supports the extended use of external microSD cards with a maximum capacity of 1TB. It is recommended to use a microSD card with a read/write speed of UHS-I Class 3 (U3) and above.Recommended microSD cards are as follows.SanDisk Extreme 32GB V30 UHS-I Speed Grade 3SanDisk Extreme 64GB V30 UHS-I Speed Grade 3SanDisk Extreme 64GB V30 UHS-I Speed Grade 3Kingston Canvas Go! Plus 64GB UHS-I Speed Grade 3Kingston Canvas Go!Plus 128GB UHS-I Speed Grade 3Kingston Canvas Go!Plus 256GB UHS-I Speed Grade 3SAMSUNG Pro Plus 128GB...

Q: Will the camera come with a convenient remote control? A: Support common Bluetooth remote controls on the market.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q: Does the camera support external microphones or other audio devices? A: The QooCam 3 Ultra supports the direct use of commonly available external microphones. Once an external microphone is connected, the QooCam 3 Ultra will automatically default to using the audio input from that microphone.  The supported microphone types are as follows: Bluetooth microphones, such as DJI mic 2;USB microphones, such as the Rode Wireless Go series.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q: Can the device be connected to an external mic or speaker? A: Yes, it supports connection to external devices. To ensure the optimal performance, we recommend connecting a USB Hands-Free Speakerphone, which combines both a microphone and speaker. Using only a separate microphone or speaker may cause echo problems.  The external device should support a 48kHz dual-channel (stereo) sampling rate. We have tested the Hamedal A21S and the Lenovo MC600/MC500, both of which are compatible with our devices. Please connect the USB Speakerphone to the USB A port on the conferencing device. [Note: Although the device has three USB...

Transfer to Mobile Phone:By connecting the camera in the QooCam 3 App, you can play back the captured photos and videos by clicking the playback icon or the album icon in the QooCam 3 App. Click the download button to directly download the media to your mobile device. Transfer to Computer: 1. Please check the USB data cable and it is recommended to use the USB data cable provided with the camera or another cable that meets USB 3.1 Gen2 (USB 10Gbps) specifications.   2. When connecting to your computer for file transfer, it is recommended to use the copy...

Q:What should I do if screen mirroring is not working?A:1. Ensure that the 'Screen Mirroring' feature is enabled in the settings2. Ensure that the conferencing device and the device you want to mirror are on the same local network3. If you need to mirror files from within the device, ensure that the conferencing application is allowed to display over other apps  This prompt will appear the first time you attempt screen mirroring, or you can manually adjust it by following these steps:Go to Settings > Storage > Apps > Select the relevant conferencing software > Tap on the conferencing software...

Q:What devices are compatible with the HDMI IN port on the Kandao Meeting Ultra?A:Computers with HDMI Out support.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)