FAQ — Video Conferencing Cameras

Q: How do I turn off the Kandao Meeting Pro?A:1. Press and hold the power button on the device until the light goes off and the device powers down.2. If the remote control has been successfully paired, you can press the power button on the remote control to turn off the device.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q：Wiring diagrams for your device setupA: USB Mode(Page 14 of Userguide)   Standalone Mode(Page 8 of Userguide)   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to reboot your device without unplugging it:A:1. Press and hold the power button on the device until the light goes off and the device shuts down. Alternatively, after successfully pairing the remote control, press the power button on the remote to turn off the device.2. Once the device has been shut down, press and hold the power button on the device again until the light comes back on.(Note: The power button on the remote control cannot be used to turn on the device.)   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Q:Tips for having the best Kandao Meeting Pro experienceA:To make the most of the Kandao Meeting Pro's smart tracking feature, it is best to follow these points:1. Ensure that you are within 5.5 meters of the Kandao Meeting Pro.2. Ensure that the speaker is not wearing a mask or has any obstruction covering their face.3. Ensure that the speaker is not positioned at the junction between the two lenses.4. The speaker should continuously speak for more than 3 to 5 seconds to trigger the camera's auto-tracking.   (If you have any questions, please feel free to contact our service team...

Q:How can I use AI tracking to follow me around the classroom?A:When Kandao Meeting Pro is in its default mode (i.e., not in screen lock mode), it intelligently tracks the speaker by recognizing faces and voices. Moreover, thanks to the 360° coverage provided by Kandao Meeting Pro's two fisheye lenses, even if the speaker moves around the classroom, the system ensures that the speaker remains prominently centered in the frame.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: How to clean your Kandao Meeting Pro?A:If you wish to clean your Kandao Meeting Pro, you can use a disinfectant wipe to clean the device. Afterward, use a clean, dry microfiber cloth to wipe the lens on top of the Kandao Meeting Pro.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)