Kandao’s New Report Highlights Current State of Videoconferencing; Pain Points, Distractions, The Metaverse and More
Kandao, a virtual reality research and technology manufacturer that provides innovative imaging solutions to make it easier for people to move from the physical world to the digital one, released today “You’re on Mute,” a new report on the state of videoconferencing at work which reveals 48% of people say poor video quality is the most frustrating part of videoconferencing, followed by poor noise quality at 47% and incompatibility working with web-based video conference platforms at 32%. As hybrid-work environments become the norm in US office culture, companies will look to advanced technology for imaging solutions.
Kandao’s report, conducted online with third-party research firm Censuswide, surveyed 1,000 U.S. adults who routinely utilize videoconferencing to communicate at work. When it comes to the number of people in one room utilizing video, data show US employees agree videoconferencing is beneficial to a point, but steeply declines when there’s more than 10 people in a room. Over 90% of US employees think videoconferencing is preferable when there’s 1-10 people in one room, while only 30% think it’s preferable to have between 11-20 people in a room. In company settings where several people will be in one room, the need for advanced videoconferencing devices built specifically to accommodate larger groups is heightened.
Capturing Employee Attention
While hybrid work has had positive effects on work/life balance, it may impact creativity and collaboration negatively. 45% of US employees admit to multitasking on something non-work related while videoconferencing. While this suggests most employees do in fact pay attention on video meetings, it doesn’t speak highly of overall engagement and efficacy. Some employees long for in-person communications. Only 1 in 4 Americans enjoy brainstorming over videoconference and men are twice as likely as women to have faked a technical problem to avoid having to sit on a video conference. Companies aiming to balance flexibility with effectiveness must find ways to encourage better collaboration remotely, like utilizing the benefits of high-tech video conferencing technology to better see, hear and interact with colleagues whether they are in the same room or at their home office across the country.
Gen Z Tech Reversal and the Metaverse
Despite an increase in hybrid offices and remote work spurred by the pandemic, new data from Kandao shows the average 24-year-old is up to 7 times more likely to be distracted and off-task during a videoconference than the national average. Furthermore, data suggests 16–24-year-olds are 4 times more likely than their 55+ colleagues to favor phone calls over videoconferencing. As companies offer more flexibility, they’ll need technology to engage with employees of all ages including those who prefer work from home and those who like to go into the office.
When it comes to the next phase of the hybrid workplace, data show employees are open to meeting in the metaverse. Kandao’s survey found only 15% of respondents had no desire to meet in the metaverse. 33% of US employees are interested in attending meetings in the metaverse, if possible (this jumps to nearly 40% in the 25–34-year-old range). Furthermore, those at mid-size companies are more interested in the metaverse (nearly 80% of those surveyed) than employees at smaller businesses.
Methodology:The total sample size was 1,000 U.S. adults who routinely utilize videoconferencing at work, aged 18+. Censuswide abides by and employs members of the Market Research Society which is based on the ESOMAR principles.
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