FAQ

Q: Why doesn't the Kandao Meeting Pro focus on the person speaking?A: The AI algorithm of the Kandao Meeting Pro supports face recognition and voice location to enhance the sensitivity of AI tracking. To ensure the system works effectively, please make sure that:1. The speaker is not wearing a mask.2. The speaker talks for more than 3-5 seconds, allowing the camera to recognize their face.3. The speaker tries to avoid sitting between the two lenses.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: Why is there a delay with the AI smart tracking on Kandao Meeting Pro?A: The Kandao Meeting Pro is equipped with the Meeting AI 2.0 intelligent algorithm, which provides faster and more accurate facial and voice recognition. Since the operation of the algorithm requires some time, users may experience a slight delay. However, we strive to minimize this delay as much as possible. If you are not satisfied with the speed of the smart tracking, we recommend that you record the on-site situation and send it to us for further analysis and evaluation.   (If you have any questions,...

Q: Is the Ignore Zone supported by Kandao Meeting Pro?A: Not supported.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: Is it possible to install the conference software that is not available in the app store?A: It's not recommended to install apps unavailable in the store due to the potential compatibility issues. If you need assistance with compatibility for commonly used conference software not included in our store, please contact our Service Team at service@kandaovr.com     

Q: Can the Kandao Meeting Pro record meetings?A: Yes, the Kandao Meeting Pro can record local meetings using its built-in Camera Tool. For remote meetings, you can utilize the recording function provided by the remote conferencing software.    (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: How do I update the firmware of Kandao Meeting Pro?A:1. Ensure that Kandao Meeting Pro is in host mode (connected to a display and the Internet).2. If there is a firmware update available, you will be prompted and the system will upgrade automatically.    (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: What should I do if the device fails to connect the Internet?A: 1. Connect to the hotspot of the mobile phone to check if the connection is sucessful.2. Manually add the network to check if the connection is successful.3. If the hotspot of the mobile phone can be connected, it indicates that the network function of the device is working normally. Please consult the IT personnel of your company to check the security settings in the network.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: What should I do if the display is black but the device is functioning?A: 1. Make sure the green light is steady on.2. Ensure that the Kandao Meeting Pro is not connected to the computer with a USB cable.3. The supported output resolution of Kandao Meeting Pro is 1280×720P 60HZ and 1920×1080P 30HZ. If the display does not support 60hz or 1080P, it will not show the image. If the display supports both resolutions, long press the [Volume +] and [Volume -] buttons simultaneously for 3-5 seconds to switch the resolution.   (If you have any questions, please feel...

Q: How do I enable the Video Inversion function?A: 1. Update the firmware of Kandao Meeting Pro to V24 or later.2. In Pro mode, go to Settings > Camera Settings > Video Inversion to enable the function.3. To achieve a better viewing angle, install the machine upside down no more than 1.7m far from the ground. Participants can be accurately identified within a range of 1-3 meters from the camera.4. The system will remember the inverted mode automatically and it will be effective the next time it is used, including both Pro mode and USB mode. Thus, remember to turn...

Q: How do I lock the view perspective?A:1) By pressing the lock button on the remote control briefly or holding down the Mode button on the device, a small lock icon will appear at the bottom of the screen. (If mirror mode is enabled, the icon will be in the lower right corner; if mirror mode is not enabled, it will be in the lower left corner.)2) At this point, you can control the movement of the screen within the divider frame left and right. If you cannot control it, it means that the remote control is in the mouse...