FAQ

Q:What should I do if I find that the video quality is poor?A:If you find the image quality is poor, please try switching to higher resolution. Some conferencing software may compress image quality or offer different image quality for paid and non-paid user accounts. To check the image quality of the camera, watch/record the device video stream with the built-in camera or other videoplayers, like Potplayer, which does not compress the image quality. Remember to check the camera is clean and working normally.Take Zoom as an example, enable the Full HD1080P video settings in the account management page, or contact...

Q: What is the function of the 1080P/720P button on the remote control? How should it be used?A:1. This button is used for switching resolution.2. Ensure successful pairing of the remote control. In USB mode, press and hold the 1080P/720P key for 5 seconds, and the switch will be successful after the camera restarts automatically.3. This button on the remote control can only be used in USB mode.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How do I pair the remote controller to Kandao Meeting Pro?A：Long press the "OK" button and the "Volume Down" button simultaneously on the remote control for about 5 seconds until the light flashes. After successful pairing, the remote control light goes out. Please note that after successful pairing for the first time, you can press any key on the remote control each time the device starts to automatically pair it.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: What should I do if my computer does not recognize the device?A:1. Make sure the green light is steady on.2. Check that the cables corresponding to the two USB ports are inserted correctly.3. Ensure that the firmware is updated to the latest version (you need to connect the device to the display for detection).4. Check if the Kandao Meeting device appears in the Device Manager.5. Troubleshoot the problem by changing the data cable, charger, charging cable, and computer.    (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

 Q:What should I do if the device won't power on?A:1. Check that the cables corresponding to the two USB ports are inserted correctly.2. Try replacing the charging cable to see if the device turns on.3. Try using a different 20V 3A charger to see if the device turns on.If you still can not power on the meeting machines, please feel free to contact our service team at service@kandaovr.com for assistance.  

Q: What does the steady green indicator mean?A: The green indicator indicates that the camera has started successfully and is ready for use.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: What does the steady blue indicator mean?A: The blue indicator indicates that the camera is working.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: Why does the green indicator keep blinking?A: 1. The green light blinks for about 30 seconds during the startup process.2. The green light blinks for 3-5 minutes during the upgrade process.3. If the green light blinks for more than 5 minutes, long press the power button on the device until it stops blinking, then restart it. Remember do not unplug the power cord before powering off the machine.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q: How do I turn off the Kandao Meeting Pro?A:1. Press and hold the power button on the device until the light goes off and the device powers down.2. If the remote control has been successfully paired, you can press the power button on the remote control to turn off the device.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q：Wiring diagrams for your device setupA: USB Mode(Page 14 of Userguide)   Standalone Mode(Page 8 of Userguide)   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)